Why Choose Us
Rochester Managed IT Services
IT Insights is your central point of contact for system security, reliability, and continuous improvement. All our IT solutions are delivered as efficiently and cost-effectively as possible to keep your business running smoothly.
Our Mission
IT Solutions – Rochester and Beyond
Our mission is to provide our customers with reliable, secure, and innovative information systems.
Our Team
Rochester IT Support Specialists
IT Insights provides best-in-class IT services in Rochester, New York, surrounding areas, and beyond. Our knowledgeable, professional IT support specialists have decades of combined experience and received certifications in several network security, software, and cloud solutions. These include Cisco, Juniper, Meraki, Microsoft, Amazon Web Services (AWS), and Datto.
Keep reading to learn more about the IT Insights team.
Chris Sirianni
President & Founder
Technology has always been of interest to Chris. He has worked as a system administrator, network and PC technician, and IT support specialist at various IT companies in Rochester. Chris is also a founder of IT Insights.
Chris started IT Insights to help as many companies as possible adapt to an ever-changing tech landscape. He understands that people expect nothing less than seamless, reliable, and integrated technology solutions. Chris believes continuous improvement is critical and has put together a team that shares this belief.
Christopher Bierasinski
Vice President & Partner
Christopher’s day-to-day focus is to spread the word about IT Insights of Rochester and help new clients find IT services that can better serve their business needs. Leading the sales and marketing efforts of IT Insights means that Christopher loves to talk about IT and how the organization can assist with managed services, cybersecurity, projects, and more. Ultimately, Christopher is a champion of creating transparent business relationships to build a more efficient IT backbone that can serve to further the unique goals of our clients.
Christopher Bierasinski
Vice President & Partner
Christopher’s day-to-day focus is to spread the word about IT Insights of Rochester and help new clients find IT services that can better serve their business needs. Leading the sales and marketing efforts of IT Insights means that Christopher loves to talk about IT and how the organization can assist with managed services, cybersecurity, projects, and more. Ultimately, Christopher is a champion of creating transparent business relationships to build a more efficient IT backbone that can serve to further the unique goals of our clients.
Taylor Apicella
System Administrator I
A love for technology has lead to a diverse background in the tech industry for Taylor, spanning from IT to programming. His unique skill set allows him to connect and communicate with clients effectively to deeply understand any issues they may be having. With a passion for problem solving and emphasis on client satisfaction, Taylor will make sure every detail is covered to provide the best service!
Taylor Apicella
System Administrator I
A love for technology has lead to a diverse background in the tech industry for Taylor, spanning from IT to programming. His unique skill set allows him to connect and communicate with clients effectively to deeply understand any issues they may be having. With a passion for problem solving and emphasis on client satisfaction, Taylor will make sure every detail is covered to provide the best service!
Matt Beikirch
Account Manager
Matt has worked in the IT industry for the past seven years and thrives on finding the perfect solution to a technological problem, all the while making IT into a more approachable topic. He loves to tailor IT solutions to specific business needs.
Matt Beikirch
Account Manager
Matt has worked in the IT industry for the past seven years and thrives on finding the perfect solution to a technological problem, all the while making IT into a more approachable topic. He loves to tailor IT solutions to specific business needs.
Teresa Cologgi
Manager of Procurement & Vendor Relations
Teresa has over 30 years of experience in finance and procurement, focusing on supporting IT teams to streamline their work and improve customer support. She loves to problem-solve and implement the best solutions to ensure client satisfaction. Teresa consistently prioritizes addressing every issue, regardless of its size, with equal attention to achieve optimal results.
Teresa Cologgi
Manager of Procurement & Vendor Relations
Teresa has over 30 years of experience in finance and procurement, focusing on supporting IT teams to streamline their work and improve customer support. She loves to problem-solve and implement the best solutions to ensure client satisfaction. Teresa consistently prioritizes addressing every issue, regardless of its size, with equal attention to achieve optimal results.
Bailey Grillo
Executive Assistant
As an explant from the Southern Tier, Bailey came to IT Insights here in Rochester with 15 years of experience in administrative assistance, focused on ensuring smooth office operations. Her core values are Happiness, Balance, Family, and Abundance and these carry over to every aspect of her life. She specializes in conscious positivity and time management. Bailey will sometimes base a decision or gain clarity from her trusty magic ball or her deck of Lenormand cards. She holds an Associate’s Degree in Cultural Studies from Empire State College with a concentration of Communications. Bailey is excellent at instantly connecting with others to support the vision and mission of any team while keeping things lighter and more fun.
Bailey Grillo
Executive Assistant
As an explant from the Southern Tier, Bailey came to IT Insights here in Rochester with 15 years of experience in administrative assistance, focused on ensuring smooth office operations. Her core values are Happiness, Balance, Family, and Abundance and these carry over to every aspect of her life. She specializes in conscious positivity and time management. Bailey will sometimes base a decision or gain clarity from her trusty magic ball or her deck of Lenormand cards. She holds an Associate’s Degree in Cultural Studies from Empire State College with a concentration of Communications. Bailey is excellent at instantly connecting with others to support the vision and mission of any team while keeping things lighter and more fun.
Anthony Mangiola
Operations Manager
Tony has nearly a decade of IT industry experience working with both enterprises and small businesses. He plays a crucial role in strategic planning, development, and maintenance for IT Insights’ clients.
Tony takes the time to understand your business and information technology objectives. Then, he aligns those goals with technology recommendations. The result is an improved employee experience and more efficient business operations.
Anthony Mangiola
Operations Manager
Tony has nearly a decade of IT industry experience working with both enterprises and small businesses. He plays a crucial role in strategic planning, development, and maintenance for IT Insights’ clients.
Tony takes the time to understand your business and information technology objectives. Then, he aligns those goals with technology recommendations. The result is an improved employee experience and more efficient business operations.
Amy Nowakowski
System Administrator I
Amy has been immersed in the IT world since 2005, where she has honed her skills in simplifying complex information for end users, continually expanding her knowledge base. In 2015, Amy took a brief detour from technology to explore a passion for baking. This unique blend of expertise means she can not only troubleshoot your PC issues but also whip up a batch of cookies to your liking. Whether it’s solving tech problems or satisfying a sweet tooth, Amy brings a diverse set of skills and a dedication to everything she does.
Amy Nowakowski
System Administrator I
Amy has been immersed in the IT world since 2005, where she has honed her skills in simplifying complex information for end users, continually expanding her knowledge base. In 2015, Amy took a brief detour from technology to explore a passion for baking. This unique blend of expertise means she can not only troubleshoot your PC issues but also whip up a batch of cookies to your liking. Whether it’s solving tech problems or satisfying a sweet tooth, Amy brings a diverse set of skills and a dedication to everything she does.
Jonathan Pinto
Client Technology Support II
Jonathan has over seven years of experience in IT and customer service. He is passionate about technology and provides outstanding service for his clients. First, Jonathan takes the time to listen and thoroughly understand clients’ needs. Then, he delivers the right solution in a timely, professional manner.
Jonathan Pinto
Client Technology Support II
Jonathan has over seven years of experience in IT and customer service. He is passionate about technology and provides outstanding service for his clients. First, Jonathan takes the time to listen and thoroughly understand clients’ needs. Then, he delivers the right solution in a timely, professional manner.
Nick Polce
Chief Technology Officer
Nick has nearly 20 years of experience in the IT industry and brings a strong background in networking and security to the team. His passion is helping clients meet their business goals empowered by their technology adoption.
Nick helps provides strategic guidance as well as comprehensive engineering and operational support to our clients. He excels in solution architecture design of various technologies including networking, wireless, security, systems, and cloud. He takes the time to fully understand the client environment and their business needs, then comes back with the right solution.
Nick Polce
Chief Technology Officer
Nick has nearly 20 years of experience in the IT industry and brings a strong background in networking and security to the team. His passion is helping clients meet their business goals empowered by their technology adoption.
Nick helps provides strategic guidance as well as comprehensive engineering and operational support to our clients. He excels in solution architecture design of various technologies including networking, wireless, security, systems, and cloud. He takes the time to fully understand the client environment and their business needs, then comes back with the right solution.
Brandon Session
Client Technology Support (Technician/Specialist)
Brandon has an extensive history as a customer first support technician. He prides himself on putting end user goals first and tackling each problem with usability in mind. Working with people is Brandon’s passion, and he loves to get to know our partner organizations and their teams.
If you’re looking for someone to put the human touch on your IT experience look no further. Brandon will happily troubleshoot and resolve your issues and make sure to put the solution into terms that you can understand. He is focused on self-improvement and expanding his skills to better serve our partners.
Brandon Session
Client Technology Support (Technician/Specialist)
Brandon has an extensive history as a customer first support technician. He prides himself on putting end user goals first and tackling each problem with usability in mind. Working with people is Brandon’s passion, and he loves to get to know our partner organizations and their teams.
If you’re looking for someone to put the human touch on your IT experience look no further. Brandon will happily troubleshoot and resolve your issues and make sure to put the solution into terms that you can understand. He is focused on self-improvement and expanding his skills to better serve our partners.
Lani Ward
Marketing Coordinator
Lani’s unconventional upbringing and deep appreciation for art and design have shaped her creative approach, resulting in over five years of experience in brand identity and solutions. With a passion for user experience and marketing strategy, she brings fresh perspectives and unfiltered opinions to every project. When it comes to IT Insights’ marketing needs, Lani blends innovative thinking with strategic storytelling to craft brand narratives that resonate with their clients and delivers results aligned with their core values.
Lani Ward
Marketing Coordinator
Lani’s unconventional upbringing and deep appreciation for art and design have shaped her creative approach, resulting in over five years of experience in brand identity and solutions. With a passion for user experience and marketing strategy, she brings fresh perspectives and unfiltered opinions to every project. When it comes to IT Insights’ marketing needs, Lani blends innovative thinking with strategic storytelling to craft brand narratives that resonate with their clients and delivers results aligned with their core values.
Alex Wiater
Solution Engineer
Alex is extremely experienced in the IT space – in small business, enterprise organizations, and managed service providers – which lends itself to a robust knowledge set to better guide clients through their own IT experiences. He has been working in IT since before some of the IT Insights staff were in high school, and uses those decades of practice to better predict outcomes and plan long term strategies for our clients.
Alex Wiater
Solution Engineer
Alex is extremely experienced in the IT space – in small business, enterprise organizations, and managed service providers – which lends itself to a robust knowledge set to better guide clients through their own IT experiences. He has been working in IT since before some of the IT Insights staff were in high school, and uses those decades of practice to better predict outcomes and plan long term strategies for our clients.
Get in Touch
Our mission is to make our customers’ lives easier with high-quality, responsive IT support and service management. Call, email, or contact us today to learn more about our managed IT solutions and support.
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