Why Choose Us
Rochester Managed IT Services
IT Insights is your central point of contact for system security, reliability, and continuous improvement. All our IT solutions are delivered as efficiently and cost-effectively as possible to keep your business running smoothly.
Our Mission
IT Solutions – Rochester and Beyond
Our mission is to provide our customers with reliable, secure, and innovative information systems.
Our Team
Rochester IT Support Specialists
IT Insights provides best-in-class IT services in Rochester, New York, surrounding areas, and beyond. Our knowledgeable, professional IT support specialists have decades of combined experience and received certifications in several network security, software, and cloud solutions. These include Cisco, Juniper, Meraki, Microsoft, Amazon Web Services (AWS), and Datto.
Keep reading to learn more about the IT Insights team.
Leadership
Chris Sirianni
President & Founder
Technology has always been of interest to Chris. He has worked as a system administrator, network and PC technician, and IT support specialist at various IT companies in Rochester. Chris is also a founder of IT Insights.
Chris started IT Insights to help as many companies as possible adapt to an ever-changing tech landscape. He understands that people expect nothing less than seamless, reliable, and integrated technology solutions. Chris believes continuous improvement is critical and has put together a team that shares this belief.
Christopher Bierasinski
VP of Account Development
Chris specializes in guiding others to achieve the best. He has experience in various customer-focused fields, including fundraising, product support, and recruitment.
It’s essential to have someone to help you find the best partner in today’s fast-paced, technology-oriented world. But Chris’s role doesn’t end after clients sign on with IT Insights as their managed service provider. As IT Insights’ Account Executive, Chris strives to make sure each client is heard and their goals are achieved.
Christopher Bierasinski
Vice President, Business Development
Chris specializes in guiding others to achieve the best. He has experience in various customer-focused fields, including fundraising, product support, and recruitment.
It’s essential to have someone to help you find the best partner in today’s fast-paced, technology-oriented world. But Chris’s role doesn’t end after clients sign on with IT Insights as their managed service provider. As IT Insights’ Account Executive, Chris strives to make sure each client is heard and their goals are achieved.
Nick Polce
Chief Technology Officer
Nick has nearly 20 years of experience in the IT industry and brings a strong background in networking and security to the team. His passion is helping clients meet their business goals empowered by their technology adoption.
Nick helps provides strategic guidance as well as comprehensive engineering and operational support to our clients. He excels in solution architecture design of various technologies including networking, wireless, security, systems, and cloud. He takes the time to fully understand the client environment and their business needs, then comes back with the right solution.
IT Support Specialists
Taylor Apicella
System Administrator I
A love for technology has lead to a diverse background in the tech industry for Taylor, spanning from IT to programming. His unique skill set allows him to connect and communicate with clients effectively to deeply understand any issues they may be having. With a passion for problem solving and emphasis on client satisfaction, Taylor will make sure every detail is covered to provide the best service!
Taylor Apicella
System Administrator I
A love for technology has lead to a diverse background in the tech industry for Taylor, spanning from IT to programming. His unique skill set allows him to connect and communicate with clients effectively to deeply understand any issues they may be having. With a passion for problem solving and emphasis on client satisfaction, Taylor will make sure every detail is covered to provide the best service!
Kelly Cramer
Communications Consultant
After a nomadic upbringing through various states, Kelly found her home in the vibrant city of Rochester. She now spearheads digital marketing and strategic communications for the IT Insights brand, orchestrating efforts across the website, social media platforms, and marketing campaigns. Kelly has more than a decade of industry experience. She has an MBA from Indiana University and a BS in Business Administration and Marketing from North Carolina State University.
Kelly Cramer
Communications Consultant
After a nomadic upbringing through various states, Kelly found her home in the vibrant city of Rochester. She now spearheads digital marketing and strategic communications for the IT Insights brand, orchestrating efforts across the website, social media platforms, and marketing campaigns. Kelly has more than a decade of industry experience. She has an MBA from Indiana University and a BS in Business Administration and Marketing from North Carolina State University.
Maggie Doud
Human Resources Consultant
Maggie was born and raised in Rochester, NY. She obtained her undergraduate degree from St. John Fisher University and her graduate degree in Human Resource Management from Stony Brook University. Maggie has experience in talent management, employee engagement, and compliance, and has successfully led organizations in fostering productive teams. She is committed to helping businesses thrive through effective people management.
Maggie Doud
Human Resources Consultant
Maggie was born and raised in Rochester, NY. She obtained her undergraduate degree from St. John Fisher University and her graduate degree in Human Resource Management from Stony Brook University. Maggie has experience in talent management, employee engagement, and compliance, and has successfully led organizations in fostering productive teams. She is committed to helping businesses thrive through effective people management.
Katie Hollenbeck
Multimedia Design Consultant
For more than 17 years, Katie has specialized in design for print and digital multimedia. She provides creative strategy, design, and development for the IT Insights’ brand, website, social media and marketing campaigns. She has a BS in Graphic Design from Syracuse University, an Advanced Certificate in New Media Design from University at Buffalo, and an MFA in Computer Graphics Design from the Rochester Institute of Technology.
Katie Hollenbeck
Multimedia Design Consultant
For more than 17 years, Katie has specialized in design for print and digital multimedia. She provides creative strategy, design, and development for the IT Insights’ brand, website, social media and marketing campaigns. She has a BS in Graphic Design from Syracuse University, an Advanced Certificate in New Media Design from University at Buffalo, and an MFA in Computer Graphics Design from the Rochester Institute of Technology.
Anthony Mangiola
Operations Manager
Tony has nearly a decade of IT industry experience working with both enterprises and small businesses. He plays a crucial role in strategic planning, development, and maintenance for IT Insights’ clients.
Tony takes the time to understand your business and information technology objectives. Then, he aligns those goals with technology recommendations. The result is an improved employee experience and more efficient business operations.
Anthony Mangiola
Operations Manager
Tony has nearly a decade of IT industry experience working with both enterprises and small businesses. He plays a crucial role in strategic planning, development, and maintenance for IT Insights’ clients.
Tony takes the time to understand your business and information technology objectives. Then, he aligns those goals with technology recommendations. The result is an improved employee experience and more efficient business operations.
Jonathan Pinto
Client Technology Support II
Jonathan has over seven years of experience in IT and customer service. He is passionate about technology and provides outstanding service for his clients. First, Jonathan takes the time to listen and thoroughly understand clients’ needs. Then, he delivers the right solution in a timely, professional manner.
Jonathan Pinto
Client Technology Support II
Jonathan has over seven years of experience in IT and customer service. He is passionate about technology and provides outstanding service for his clients. First, Jonathan takes the time to listen and thoroughly understand clients’ needs. Then, he delivers the right solution in a timely, professional manner.
Amy Schoepfel
Executive Assistant
Amy currently supports the leadership, manages operational finances, invoicing, and billing support, and helps keep everyone organized. She has over a decade of high-level administrative experience supporting senior management. Over the course of her career, she has developed a dedication to providing exceptional customer service, clear and direct communication, and comprehensive operational support. (Amy is secretly in charge.)
Amy Schoepfel
Executive Assistant
Amy currently supports the leadership, manages operational finances, invoicing, and billing support, and helps keep everyone organized. She has over a decade of high-level administrative experience supporting senior management. Over the course of her career, she has developed a dedication to providing exceptional customer service, clear and direct communication, and comprehensive operational support. (Amy is secretly in charge.)
Brandon Session
Client Technology Support (Technician/Specialist)
Brandon has an extensive history as a customer first support technician. He prides himself on putting end user goals first and tackling each problem with usability in mind. Working with people is Brandon’s passion, and he loves to get to know our partner organizations and their teams.
If you’re looking for someone to put the human touch on your IT experience look no further. Brandon will happily troubleshoot and resolve your issues and make sure to put the solution into terms that you can understand. He is focused on self-improvement and expanding his skills to better serve our partners.
Brandon Session
Client Technology Support (Technician/Specialist)
Brandon has an extensive history as a customer first support technician. He prides himself on putting end user goals first and tackling each problem with usability in mind. Working with people is Brandon’s passion, and he loves to get to know our partner organizations and their teams.
If you’re looking for someone to put the human touch on your IT experience look no further. Brandon will happily troubleshoot and resolve your issues and make sure to put the solution into terms that you can understand. He is focused on self-improvement and expanding his skills to better serve our partners.
Jordan Simpson
System Engineer and Service Manager
Jordan has worked in the IT field for the past 12 years and is passionate about troubleshooting and problem-solving. As a systems administrator, he has worked his way up through start-ups and IT managed service providers.
At IT Insights, Jordan is known as the one to call for complex, seemingly unsolvable issues. He specializes in educating clients on how to understand current infrastructure better so they can confidently articulate their technology needs.
Jordan Simpson
System Engineer and Service Manager
Jordan has worked in the IT field for the past 12 years and is passionate about troubleshooting and problem-solving. As a systems administrator, he has worked his way up through start-ups and IT managed service providers.
At IT Insights, Jordan is known as the one to call for complex, seemingly unsolvable issues. He specializes in educating clients on how to understand current infrastructure better so they can confidently articulate their technology needs.
Alex Wiater
Technical Account Manager II
Alex is extremely experienced in the IT space – in small business, enterprise organizations, and managed service providers – which lends itself to a robust knowledge set to better guide clients through their own IT experiences. He has been working in IT since before some of the IT Insights staff were in high school, and uses those decades of practice to better predict outcomes and plan long term strategies for our clients.
Alex Wiater
Technical Account Manager II
Alex is extremely experienced in the IT space – in small business, enterprise organizations, and managed service providers – which lends itself to a robust knowledge set to better guide clients through their own IT experiences. He has been working in IT since before some of the IT Insights staff were in high school, and uses those decades of practice to better predict outcomes and plan long term strategies for our clients.
Get in Touch
Our mission is to make our customers’ lives easier with high-quality, responsive IT support and service management. Call, email, or contact us today to learn more about our managed IT solutions and support.
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