ABOUT IT INSIGHTS OF ROCHESTER

Meet the IT Insights team and learn our story

Why Choose Us

Rochester Managed IT Services

IT Insights is your central point of contact for system security, reliability, and continuous improvement. All our IT solutions are delivered as efficiently and cost-effectively as possible to keep your business running smoothly.

Our Mission

IT Solutions – Rochester and Beyond

Our mission is to provide our customers with reliable, secure, and innovative information systems.

IT Insights Team

Our Team

Rochester IT Support Specialists

IT Insights provides best-in-class IT services in Rochester, New York, surrounding areas, and beyond. Our knowledgeable, professional IT support specialists have decades of combined experience and received certifications in several network security, software, and cloud solutions. These include Cisco, Juniper, Meraki, Microsoft, Amazon Web Services (AWS), and Datto.

Keep reading to learn more about the IT Insights team.

Chris SirianniChris Sirianni

Chris Sirianni

President & Founder

Technology has always been of interest to Chris. He has worked as a system administrator, network and PC technician, and IT support specialist at various IT companies in Rochester. Chris is also a founder of IT Insights.

Chris started IT Insights to help as many companies as possible adapt to an ever-changing tech landscape. He understands that people expect nothing less than seamless, reliable, and integrated technology solutions. Chris believes continuous improvement is critical and has put together a team that shares this belief.

IT strategic planning
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Solution architecture
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Communication
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Racquet sports
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Taylor ApicellaTaylor Apicella

Taylor Apicella

System Administrator I

A love for technology has lead to a diverse background in the tech industry for Taylor, spanning from IT to programming. His unique skill set allows him to connect and communicate with clients effectively to deeply understand any issues they may be having. With a passion for problem solving and emphasis on client satisfaction, Taylor will make sure every detail is covered to provide the best service!

Analytical Thinking
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Communication
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Adaptability
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Hostage Negotiation
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Useless Trivia Knowledge
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Analytical Thinking
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Communication
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Adaptability
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Hostage Negotiation
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Useless Trivia Knowledge
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Taylor Apicella

System Administrator I

A love for technology has lead to a diverse background in the tech industry for Taylor, spanning from IT to programming. His unique skill set allows him to connect and communicate with clients effectively to deeply understand any issues they may be having. With a passion for problem solving and emphasis on client satisfaction, Taylor will make sure every detail is covered to provide the best service!

Taylor ApicellaTaylor Apicella

Matt Beikirch

Account Manager

Matt has worked in the IT industry for the past seven years and thrives on finding the perfect solution to a technological problem, all the while making IT into a more approachable topic. He loves to tailor IT solutions to specific business needs.

Problem Solving
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Tailoring Solutions
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Translating IT Jargon
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Woodworking
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Matt Beikirch

Account Manager

Matt has worked in the IT industry for the past seven years and thrives on finding the perfect solution to a technological problem, all the while making IT into a more approachable topic. He loves to tailor IT solutions to specific business needs.

Christopher BieraskinskiChristopher Bieraskinski

Christopher Bierasinski

VP of Account Development

Chris specializes in guiding others to achieve the best. He has experience in various customer-focused fields, including fundraising, product support, and recruitment.

It’s essential to have someone to help you find the best partner in today’s fast-paced, technology-oriented world. But Chris’s role doesn’t end after clients sign on with IT Insights as their managed service provider. As IT Insights’ Account Executive, Chris strives to make sure each client is heard and their goals are achieved.

Email replying
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Network building
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Golf
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Partnership management
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Roadmap planning
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Christopher Bierasinski

Vice President, Business Development

Chris specializes in guiding others to achieve the best. He has experience in various customer-focused fields, including fundraising, product support, and recruitment.

It’s essential to have someone to help you find the best partner in today’s fast-paced, technology-oriented world. But Chris’s role doesn’t end after clients sign on with IT Insights as their managed service provider. As IT Insights’ Account Executive, Chris strives to make sure each client is heard and their goals are achieved.

Christopher BieraskinskiChristopher Bieraskinski

Teresa Cologgi

Manager of Procurement & Vendor Relations

Teresa has over 30 years of experience in finance and procurement, focusing on supporting IT teams to streamline their work and improve customer support. She loves to problem-solve and implement the best solutions to ensure client satisfaction. Teresa consistently prioritizes addressing every issue, regardless of its size, with equal attention to achieve optimal results. 

Accounting Procurement
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Gardening
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Problem Solving
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Beer & Wine Tasting
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Bills Fan
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Accounting Procurement
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Beer & Wine Tasting
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Bills Fan
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Teresa Cologgi

Manager of Procurement & Vendor Relations

Teresa has over 30 years of experience in finance and procurement, focusing on supporting IT teams to streamline their work and improve customer support. She loves to problem-solve and implement the best solutions to ensure client satisfaction. Teresa consistently prioritizes addressing every issue, regardless of its size, with equal attention to achieve optimal results. 

Kelly Cramer

Communications Consultant

After a nomadic upbringing through various states, Kelly found her home in the vibrant city of Rochester. She now spearheads digital marketing and strategic communications for the IT Insights brand, orchestrating efforts across the website, social media platforms, and marketing campaigns. Kelly has more than a decade of industry experience. She has an MBA from Indiana University and a BS in Business Administration and Marketing from North Carolina State University.

Marketing and Communications
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Wordsmithing
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Training Foster Puppies
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Pickle Obsession
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Cleaning Up Puppy Accidents
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Marketing and Communications
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Wordsmithing
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Training Foster Puppies
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Pickle Obsession
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Cleaning Up Puppy Accidents
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Kelly Cramer

Communications Consultant

After a nomadic upbringing through various states, Kelly found her home in the vibrant city of Rochester. She now spearheads digital marketing and strategic communications for the IT Insights brand, orchestrating efforts across the website, social media platforms, and marketing campaigns. Kelly has more than a decade of industry experience. She has an MBA from Indiana University and a BS in Business Administration and Marketing from North Carolina State University.

Maggie DoudMaggie Doud

Maggie Doud

Human Resources Consultant

Maggie was born and raised in Rochester, NY. She obtained her undergraduate degree from St. John Fisher University and her graduate degree in Human Resource Management from Stony Brook University. Maggie has experience in talent management, employee engagement, and compliance, and has successfully led organizations in fostering productive teams. She is committed to helping businesses thrive through effective people management.

Human Resources
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Treating My Dogs Like They’re Humans
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Being a Dave Matthews Fan
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Human Resources
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Treating My Dogs Like They’re Humans
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Being a Dave Matthews Fan
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Maggie Doud

Human Resources Consultant

Maggie was born and raised in Rochester, NY. She obtained her undergraduate degree from St. John Fisher University and her graduate degree in Human Resource Management from Stony Brook University. Maggie has experience in talent management, employee engagement, and compliance, and has successfully led organizations in fostering productive teams. She is committed to helping businesses thrive through effective people management.

Maggie DoudMaggie Doud
Katie HollenbeckKatie Hollenbeck

Katie Hollenbeck

Multimedia Design Consultant

For more than 17 years, Katie has specialized in design for print and digital multimedia. She provides creative strategy, design, and development for the IT Insights’ brand, website, social media and marketing campaigns. She has a BS in Graphic Design from Syracuse University, an Advanced Certificate in New Media Design from University at Buffalo, and an MFA in Computer Graphics Design from the Rochester Institute of Technology.

Creative Strategy
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Multimedia Design
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Website Development
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CrossFit and Olympic Weightlifting
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Shoe Obsession
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Creative Strategy
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Multimedia Design
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Website Development
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CrossFit and Olympic Weightlifting
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Shoe Obsession
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Katie Hollenbeck

Multimedia Design Consultant

For more than 17 years, Katie has specialized in design for print and digital multimedia. She provides creative strategy, design, and development for the IT Insights’ brand, website, social media and marketing campaigns. She has a BS in Graphic Design from Syracuse University, an Advanced Certificate in New Media Design from University at Buffalo, and an MFA in Computer Graphics Design from the Rochester Institute of Technology.

Katie HollenbeckKatie Hollenbeck
Anthony MangiolaAnthony Mangiola

Anthony Mangiola

Operations Manager

Tony has nearly a decade of IT industry experience working with both enterprises and small businesses. He plays a crucial role in strategic planning, development, and maintenance for IT Insights’ clients.

Tony takes the time to understand your business and information technology objectives. Then, he aligns those goals with technology recommendations. The result is an improved employee experience and more efficient business operations.

IT strategic planning
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IT strategic planning
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Cooking
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Anthony Mangiola

Operations Manager

Tony has nearly a decade of IT industry experience working with both enterprises and small businesses. He plays a crucial role in strategic planning, development, and maintenance for IT Insights’ clients.

Tony takes the time to understand your business and information technology objectives. Then, he aligns those goals with technology recommendations. The result is an improved employee experience and more efficient business operations.

Anthony MangiolaAnthony Mangiola

Amy Nowakowski

System Administrator I

Amy has been immersed in the IT world since 2005, where she has honed her skills in simplifying complex information for end users, continually expanding her knowledge base. In 2015, Amy took a brief detour from technology to explore a passion for baking. This unique blend of expertise means she can not only troubleshoot your PC issues but also whip up a batch of cookies to your liking. Whether it’s solving tech problems or satisfying a sweet tooth, Amy brings a diverse set of skills and a dedication to everything she does.

Organization
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Troubleshooting
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Baking
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Sports Fan
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Sarcasm
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Organization
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Troubleshooting
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Baking
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Sports Fan
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Sarcasm
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Amy Nowakowski

System Administrator I

Amy has been immersed in the IT world since 2005, where she has honed her skills in simplifying complex information for end users, continually expanding her knowledge base. In 2015, Amy took a brief detour from technology to explore a passion for baking. This unique blend of expertise means she can not only troubleshoot your PC issues but also whip up a batch of cookies to your liking. Whether it’s solving tech problems or satisfying a sweet tooth, Amy brings a diverse set of skills and a dedication to everything she does.

Jonathan PintoJonathan Pinto

Jonathan Pinto

Client Technology Support II

Jonathan has over seven years of experience in IT and customer service. He is passionate about technology and provides outstanding service for his clients. First, Jonathan takes the time to listen and thoroughly understand clients’ needs. Then, he delivers the right solution in a timely, professional manner.

Communication
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Spicy food tolerance
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Spicy food tolerance
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Guitar plating
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Jonathan Pinto

Client Technology Support II

Jonathan has over seven years of experience in IT and customer service. He is passionate about technology and provides outstanding service for his clients. First, Jonathan takes the time to listen and thoroughly understand clients’ needs. Then, he delivers the right solution in a timely, professional manner.

Jonathan PintoJonathan Pinto
Nick PolceNick Polce

Nick Polce

Chief Technology Officer

Nick has nearly 20 years of experience in the IT industry and brings a strong background in networking and security to the team. His passion is helping clients meet their business goals empowered by their technology adoption.

Nick helps provides strategic guidance as well as comprehensive engineering and operational support to our clients. He excels in solution architecture design of various technologies including networking, wireless, security, systems, and cloud. He takes the time to fully understand the client environment and their business needs, then comes back with the right solution.

Networking solutions
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Solution architecture
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Golf
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Family Disney vacations
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Avoiding blisters, sore back, sunburn, and spending too much money on Disney vacations
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Networking solutions
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Solution architecture
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Golf
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Family Disney vacations
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Avoiding blisters, sore back, sunburn, and spending too much money on Disney vacations
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Nick Polce

Chief Technology Officer

Nick has nearly 20 years of experience in the IT industry and brings a strong background in networking and security to the team. His passion is helping clients meet their business goals empowered by their technology adoption.

Nick helps provides strategic guidance as well as comprehensive engineering and operational support to our clients. He excels in solution architecture design of various technologies including networking, wireless, security, systems, and cloud. He takes the time to fully understand the client environment and their business needs, then comes back with the right solution.

Nick PolceNick Polce
Brandon SessionBrandon Session

Brandon Session

Client Technology Support (Technician/Specialist)

Brandon has an extensive history as a customer first support technician. He prides himself on putting end user goals first and tackling each problem with usability in mind. Working with people is Brandon’s passion, and he loves to get to know our partner organizations and their teams.

If you’re looking for someone to put the human touch on your IT experience look no further. Brandon will happily troubleshoot and resolve your issues and make sure to put the solution into terms that you can understand. He is focused on self-improvement and expanding his skills to better serve our partners.

Problem solving
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Customer focus
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Problem solving
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Communication (I like to talk)
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Coaching youth sports
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Customer focus
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Brandon Session

Client Technology Support (Technician/Specialist)

Brandon has an extensive history as a customer first support technician. He prides himself on putting end user goals first and tackling each problem with usability in mind. Working with people is Brandon’s passion, and he loves to get to know our partner organizations and their teams.

If you’re looking for someone to put the human touch on your IT experience look no further. Brandon will happily troubleshoot and resolve your issues and make sure to put the solution into terms that you can understand. He is focused on self-improvement and expanding his skills to better serve our partners.

Brandon SessionBrandon Session
Jordan SimpsonJordan Simpson

Jordan Simpson

System Engineer and Service Manager

Jordan has worked in the IT field for the past 12 years and is passionate about troubleshooting and problem-solving. As a systems administrator, he has worked his way up through start-ups and IT managed service providers.

At IT Insights, Jordan is known as the one to call for complex, seemingly unsolvable issues. He specializes in educating clients on how to understand current infrastructure better so they can confidently articulate their technology needs.

Communication
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Network design
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Troubleshooting
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Pizza design and implementation
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Infrastructure assessments
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Communication
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Network design
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Pizza design and implementation
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Infrastructure assessments
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Jordan Simpson

System Engineer and Service Manager

Jordan has worked in the IT field for the past 12 years and is passionate about troubleshooting and problem-solving. As a systems administrator, he has worked his way up through start-ups and IT managed service providers.

At IT Insights, Jordan is known as the one to call for complex, seemingly unsolvable issues. He specializes in educating clients on how to understand current infrastructure better so they can confidently articulate their technology needs.

Jordan SimpsonJordan Simpson
Alex WiaterAlex Wiater

Alex Wiater

Technical Account Manager II

Alex is extremely experienced in the IT space – in small business, enterprise organizations, and managed service providers – which lends itself to a robust knowledge set to better guide clients through their own IT experiences. He has been working in IT since before some of the IT Insights staff were in high school, and uses those decades of practice to better predict outcomes and plan long term strategies for our clients.

Solution Architecture
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Troubleshooting
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Cooking
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Golf
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Acquiring tools and gadgets that I don’t need now, but might someday
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Solution Architecture
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Troubleshooting
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Cooking
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Golf
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Acquiring tools and gadgets that I don’t need now, but might someday
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Alex Wiater

Technical Account Manager II

Alex is extremely experienced in the IT space – in small business, enterprise organizations, and managed service providers – which lends itself to a robust knowledge set to better guide clients through their own IT experiences. He has been working in IT since before some of the IT Insights staff were in high school, and uses those decades of practice to better predict outcomes and plan long term strategies for our clients.

Alex WiaterAlex Wiater

Get in Touch

Our mission is to make our customers’ lives easier with high-quality, responsive IT support and service management. Call, email, or contact us today to learn more about our managed IT solutions and support.