A Note from Chris
Insights and Innovations from IT Insights of Rochester
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As we reflect on our journey together, I am thrilled to share some exciting updates and plans for the future of IT Insights of Rochester.
Where We Were
Over the past year, we have experienced tremendous growth and progress. We welcomed five new talented employees to our team, and our services now support approximately 100 organizations in the Greater Rochester area. Our management has been dedicated to establishing IT Insights as a company that provides an unmatched IT experience and I think our exponential growth is proof of that effort.
Where We Are
In line with our commitment to cybersecurity, we are refining our packages to better align with cyber insurance needs. I am thrilled to announce two new core offerings – Huntress, a leader in Endpoint detection and response, along with a fully managed security operation center. Additionally, we have introduced Graphus, an AI-driven spam/phishing protection system that leverages the collective expertise of all our clients for enhanced protection.
Where We Are Headed
We have ambitious plans to expand our client base further by adding approximately 30 new clients within the year. To maintain our high standards of service, we will also be bringing on two more skilled employees. We understand the importance of proactive support, which is why we will be focusing on Account Manager and CIO roles within our organization. Our goal is to ensure you are on the best IT path, and we will be there to guide you every step of the way. Your success is our success.
As we continue to grow, I have been dedicated to refining our vision, setting clear goals, and implementing effective internal planning processes that will benefit both our clients and our staff. Thank you for entrusting IT Insights of Rochester with your IT needs. Your partnership means the world to us, and we are eager to continue delivering top-notch services and innovative solutions to support your success.
Chris Sirianni, President and Founder, IT Insights
Ticketing, Getting Help, and What to Do in an Emergency
We are incredibly grateful for the strong relationships we have built with our clients, both inside and outside the office. While it may seem convenient to quickly send a text or email to a technician whose contact information you have, the most effective way to request assistance is by emailing support@itinsightsroc.com or leaving a message on our ticketing phone line at 585-252-4425.
If you wish to inform your favorite IT Insights employee via email, you can include them as a recipient (“cc”) in your email to support@itinsightsroc.com. By reaching out to our main support account, a ticket will be automatically generated, allowing your contact to follow up and track the progress.
In the event that you prefer to text or call their cell phone, we kindly ask that you send a brief email outlining the issue to the aforementioned support address or phone number beforehand. This precaution is crucial because if you have an urgent matter and only communicate through text, there is a possibility that the intended recipient may be unavailable or occupied. In such cases, another team member will promptly seize your ticket and initiate the resolution process. We aim to avoid situations where a ticket requiring attention remains unattended because it was communicated solely through a text message while someone is absent or taking a break from work.
Therefore, please remember that we genuinely want to engage with you and assist you. However, it is essential to create a ticket to ensure prompt and efficient support. We have a full team of dedicated employees ready to help.
Learn more about the staff driving IT forward in Rochester →
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