We’re thrilled to announce Alex’s recent promotion to Solutions Engineer! Formerly a Technical Account Manager II, Alex has been a key player in guiding clients as a vCIO — helping them navigate IT planning, budgeting, vendor management, and risk management.

Alex brings decades of IT experience across small businesses, enterprise organizations, and managed service providers. That depth of experience provides an impressive knowledge base to help clients confidently navigate their own IT journeys. Having worked in the industry since before some of the IT Insights team were in high school, Alex has a unique ability to anticipate outcomes and design long-term strategies that align with evolving technologies. His familiarity with both foundational IT principles and cutting-edge tools helps clients make smart, forward-thinking decisions.

In this new role, Alex is eager to dig deeper into project discovery and problem-solving. “There’s real fulfillment in crafting the right solution to a problem,” he says, “and seeing that solution truly benefit the customer.”

We sat down with Alex and asked him a few questions we thought our clients and partners would like to know about his professional journey and passion for problem-solving:

Q: How did you get to where you are today in your career?

A: My first jobs were in the food service industry, but I also enjoyed console and computer gaming. Learning to troubleshoot and upgrade our home computer gave me the knowledge to help friends and colleagues when they wanted to purchase or upgrade their own systems. That experience led me into the tech industry, where I became more familiar with business systems and networks—and I’ve stayed on that course ever since.

Q: What do you prefer to work on?

A: I was never a strong programmer. I feel most comfortable with something tangible—projects involving servers and networking, especially when they leverage new or interesting technologies.

Q: What’s the most unusual or interesting tech problem you’ve ever had to solve?

A: I implemented a band-aid solution using smart doorbells as elevator call buttons in a 25-story hotel when the main control boards failed.

Q: How do you stay updated with the ever-evolving technology landscape?

A: Industry blogs and newsletters help me keep tabs on any big changes, and social media is great for staying up to date with the day-to-day.

Q: What is your favorite tech tool or trend you’d recommend to everyone?

A: It sounds cliché, but AI is really making a big difference in how quickly I can get things resolved or implemented.

Q: What’s your go-to tech gadget or app that you can’t live without?

A: Working in server racks and closets, a good multi-function screwdriver kit is critical. An install job can be completely halted by a stripped or stuck screw.

Q: What’s your approach when advising clients on technological solutions?

A: I like to help them answer the question: “Why do I need this?” Committing to a large project or monthly subscription is a big decision, and not every business has the budget. I try to help them understand the risks the project helps mitigate—or the value it brings to their organization.

Q: What advice would you give to businesses who need IT support?

A: When you find a technology partner you can trust, trust them. The actions they take may not always be visible, but the right solutions often save money in the long run.

Q: What advice would you give to someone getting started in your field?

A: Expect the unexpected. Users sometimes do strange things when trying to self-resolve an issue.

Q: If you weren’t working in IT, what alternative career path would you have pursued?

A: I originally thought about going into biology or forestry. I’ve always been interested in the sciences and animals.

Q: What do you do in your free time?

A: I enjoy playing golf and working on the typical around-the-house projects. I also spend social time with friends and family, and I’m trying to do more traveling to see more of the world.

Q: What’s the significance of the Lego car in your photo?

A: I’ve always had a strong interest in the automotive world—whether it’s reading car blogs, watching automotive journalism, or appreciating iconic designs like the Lamborghini Countach, which I had as a poster growing up. The Lego Ferrari F40 in the photo reflects that lifelong passion. It also represents my appreciation for tangible technology and hands-on creativity—building something piece by piece aligns closely with how I like to approach both work and hobbies.