A Note from Tony
Exciting IT Updates: We’re Taking Support to the Next Level!
Hello, amazing clients!
Can you believe it’s already spring 2025? The flowers are blooming, and so are our IT support services! I’m absolutely thrilled to share some fantastic updates that will make your tech experience smoother than a freshly defragmented hard drive.
24/7 Support is Now Live!
That’s right, folks! We’ve officially launched our round-the-clock support team! No more waiting until morning when you encounter that mysterious error message at 2 AM. Our tech wizards are now available day and night, weekends, and holidays. Simply call (585) 252-4425, and we’ll be there faster than you can say “have you tried turning it off and on again?”
Sleek New Email Templates
Communication just got a major upgrade! Our new email templates aren’t just pretty, they’re practical too. Each template is designed to categorize your issue quickly, provide clear status updates, and include a personal touch from the engineer you are working with. Plus, they’re mobile-optimized, so you can easily track your support ticket progress while on the go!
We Want Your Feedback!
Our most valuable feature update? Listening to YOU! In the new email templates, there is a feedback system that takes just 30 seconds to complete after each support interaction. Your insights directly influence our service improvements. In fact, our 24/7 support was implemented because so many of you mentioned the need for help outside business hours.
What else can we do better? What’s working well? We’re all ears! Some of the best innovations come from our clients, so don’t be shy.
Gentle Reminder – Windows 10 End of Life Alert
This is your friendly (but urgent) reminder that Windows 10 is reaching its end of life on October 14, 2025. We know, we know—it feels like just yesterday we were celebrating its launch. We’re proactively reaching out to all clients still running Windows 10 to schedule your migration to Windows 11. Don’t worry, we’ve streamlined the process to make it as painless as possible. Remember: updating now means avoiding security risks later.
What’s Coming Next?
We’re continuously working on new ways to improve our service offerings. Keep an eye out for our future announcements!
Until next time!
Tony Mangiola
Operations Manager
IT Insights
Staff Update
Alex Wiater is Growing into a New Role
We’re happy to announce that Alex Wiater is stepping into a new role as our Professional Service Engineer!
What does that mean for our clients? Alex will be responsible for planning, scheduling, and delivering special projects – think network upgrades, email migrations, server changes, and more. If it’s a larger project that falls outside the scope of standard day-to-day support, Alex is your go-to for coordinating and implementing it.
With decades of IT experience spanning MSPs, private enterprises, and beyond, Alex brings deep expertise and a knack for solving complex problems that require thoughtful research and creative solutions. His technical background and strategic mindset make him uniquely qualified for this role.
Many of you may already know Alex from his work as an Account Manager. We’re currently coordinating a smooth transition to a new Account Manager for his previous clients. If you have any questions or concerns about the change, feel free to reach out to our Operations Manager, Tony, at tmangiola@itinsightsroc.com.
Clear Skies Ahead
Invoicing Best Practices
At IT Insights, we have always strived to ensure our invoicing process is as clear and transparent as possible. The last thing we want is confusion or unexpected issues when it comes to billing.
To help maintain a smooth process, please note the following:
- If you notice an issue on an invoice, let us know within 15 days of receipt. The sooner we’re informed, the easier it is for us to resolve it. After 15 days, we may not be able to make adjustments.
- Late fees apply to any invoices that are past due. If you’re unsure about a charge and need to delay payment, contact us within that same 15-day window. Don’t wait more than a few weeks to follow up, otherwise, we may be unable to make any changes or corrections to that invoice.
- Our preferred payment method is ACH transfer. Don’t have it set up with us yet? Reach out to Teresa at accounting@itinsightsroc.com or tcollogi@itinsightsroc.com.
Our goal is open communication. If anything on an invoice looks off, we’re happy to review it with you – just let us know as soon as possible.
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