IT Security Services Enhance Digital Protection (Part 1 of 4)

Increase Your Protection to Reduce Your Cyber-related Costs with Core Tools

By Chris Bierasinski, VP of Business Development

IT Insights of Rochester is a local IT service provider offering managed IT security services and technology solutions in Rochester and nearby areas. Visit our Cybersecurity Protection services page for an overview of the various levels of protection we offer.

This is the first entry in a four-part series of articles. In this initial blog post of the mini-series, we will introduce the various security services structures offered by IT Insights and provide a review of the core tools that we leverage.

THE IMPACT OF CYBERSECURITY

Cybersecurity is critical to your business IT Infrastructure and plays a vital role in the overall health of your organization. In the 2022 statistics released by the FBI’s Internet Crime Complaint Center, they received a staggering 800,944 complaints. Though total complaints decreased by 5% compared to the previous year, losses went up 49%, reaching over $10.3 billion in losses.

To summarize, the threat is real. Seeking a trusted cybersecurity consulting partner to help you avoid and mitigate cyberattacks and losses is crucial.

HOW IT INSIGHTS CAN HELP DEFEND YOUR BUSINESS FROM CYBER THREATS

IT Insights is consistently evaluating tools to help harden defenses. Since opening our doors in 2019, our suite of cybersecurity tools has steadily expanded, adapting to address emerging and evolving threats. As part of our commitment to staying at the forefront of cybersecurity, we prioritize internal training and education. Notably, Nick Polce, with his master’s in Cybersecurity, exemplifies our dedication to expertise and excellence in the field. This commitment ensures that our team is well-equipped to navigate the dynamic landscape of cybersecurity.

Cost-Effective Cybersecurity Solutions

IT Insights cybersecurity solutions align with industry and regulatory best practices and cybersecurity insurance requirements. This model makes advanced IT security solutions affordable for all organizations, including small businesses.

Here are the cybersecurity tools and solutions included in the first level of protection:

CORE TOOLS: ANTI-VIRUS SOLUTIONS WITH TIMELY AND EFFICIENT REMOTE SUPPORT

Worry-Free Antivirus Protection

In our first level of protection, we offer the powerful Trend Micro Worry-Free Antivirus, a next-generation holistic antivirus solution. If you don’t have Trend Worry-Free Antivirus, you need to. This is an essential tool for every PC, laptop, and server. Over the last twenty years, its developers tested, refined, and proved the application’s effectiveness. (That’s like dog years in Internet time.)

For a bit of background, antivirus software used to be sufficient. However, with the evolution of technology and the changing nature of threats, the landscape has transformed both positively and negatively. In today’s technology-driven world, having a lightweight, reliable, and centralized antivirus tool is not just important—it’s essential.

Passive monitoring and risk mitigation provide a superior alternative to active engagement in monitoring or excessive costs. In response to virus threats, IT Insights employs a centrally managed system. If an endpoint is infected, we receive a ticket, ensuring that we can’t simply minimize the warning and overlook it. Our approach involves managing a vast and well-maintained library of risks, reflecting our commitment to staying ahead in the face of evolving cybersecurity challenges.

Remote Monitoring & Management (RMM)

Our second tool, Datto’s RMM, is a secure cloud-based platform that provides remote performance monitoring of PCs and laptops. It proactively notifies IT Insights cybersecurity specialists of potential issues, unusual behavior, or problems. In fact, Datto RMM often alerts us before the user even notices a problem.

When issues arise, RMM supports a co-pilot mode, allowing us to remotely access a user’s computer from any location. This enables us to provide prompt assistance without taking control away from the end user, making it particularly valuable for those with remote workers. In essence, we can assist employees from anywhere.

Datto RMM enables us to manage updates at your convenience. Flagged important events notify us of problem behaviors, failing health, and other critical logged events. Communication is a two-way street, incorporating health checking. This eliminates the necessity for on-site IT support for minor issues. Datto RMM is an exceptional tool for remote employees in need of assistance.

Password and Documentation Management

Our third tool, Kaseya’s MyGlue, is a robust solution for securely storing and managing passwords across various accounts and systems. Beyond password management, users can seamlessly document and organize crucial information, including processes, procedures, and keynotes, creating a centralized knowledge base for enhanced team collaboration.

Given MyGlue’s involvement with sensitive data like passwords, it prioritizes security with robust measures in place, eliminating the need for outdated password rotation policies. Say goodbye to the days of scribbling passwords on Post-it notes; MyGlue ensures strong, unique passwords on any company device.

The platform even facilitates the secure sharing of organizational passwords without compromising safety. With access control, our IT team can gain temporary access to personal passwords for immediate support and restrict access promptly once the issue is resolved. This proactive approach stands as a paramount measure for elevating password security practices.