Teresa has more than 30 years of experience in finance and procurement, focusing on supporting IT teams to streamline their work and improve customer support. She loves to problem-solve and implement the best solutions to ensure client satisfaction. Teresa consistently prioritizes addressing every issue, regardless of its size, with equal attention to achieve optimal results.

We sat down with Teresa and asked her a few questions we thought our clients and partners would like to know:

Q: How did you get to where you are today in your career?

A: I’ve always loved working with numbers and figuring out problems. I was fortunate while in the military to be put on an assignment in the finance area. When I left the military, I got a job where the controller became my mentor and educated me in bookkeeping. From there, I took the course to educate myself. I stayed open to new projects wherever I worked and would learn hands-on. If there was something I didn’t know, I would find someone who did and ask for advice.

Q: What do you prefer to work on?

A: I enjoy accomplishing tasks and helping others, whether it’s my teammates or our customers.

Q: What’s the most unusual or interesting tech problem you’ve ever had to solve?

A: I once had a non-technical role answering phones. One day, a client called about the UPS battery beeping loudly in the background and insisted that I send someone immediately to stop it. In a moment of whimsy, I suggested that they simply unplug it, and surprisingly, they did. I’m not entirely sure if that was the correct solution, though.

Q: What’s the most unexpected thing you’ve learned while working in IT?

A: Treat each issue the same, no matter how big or small, and you will have a happy customer.

Q: How do you stay updated with the ever-evolving technology landscape?

A: I rely on the expertise of my colleagues to ensure that I am well-informed and up-to-date.

Q: What is your favorite tech tool or trend you’d recommend to everyone?

A: I prefer to rely on the expertise of others to guide my decision-making process rather than offering my recommendations.

Q: What’s your go-to tech gadget or app that you can’t live without?

A: Apple Watch – if this dies on me during the day, I am lost.

Q: What’s your approach when advising clients on technological solutions?

A: I recommend deferring to our team of talented experts rather than providing advice on this subject.

Q: What advice would you give to someone getting started in your field?

A:

• Love what you do. Otherwise, it’s just a job, not a career.
• Learn to accept all feedback, even constructive criticism.
• Maintain a work-life balance. Healthy boundaries keep you from burning out.
• Don’t be afraid of failure.

Q: If you weren’t working in IT, what alternative career path would you have pursued?

A: If I were able to have a do-over in life, I would be a Private Eye.

Q: What do you do in your free time?

A: Gardening, cooking and baking, reading, waterfall hikes, and being outside with nature.