What Managed Service Providers Do

IT Insights of Rochester: Managed IT Services in New York

By Christopher Bierasinski, VP of Business Development

Learn more about IT Insights of Rochester, a local information technology managed service provider (MSP) offering business technology solutions in Rochester and beyond.

WHO IS IT INSIGHTS?

Founded in 2019, IT Insights of Rochester (IT Insights) is an outsourced IT company, or more formally, an IT managed service provider (MSP). No matter the terminology, IT Insights provides top-tier support for business IT systems and recommendations on how to use tools to grow your organization. We’re proud that IT Insights has grown from a small start-up to a significant player in the region’s business community and IT landscape.

Companies are constantly evolving and adapting to new challenges and opportunities in today’s interconnected economy. As an IT support company, we provide responsive, cost-effective solutions that respond to an ever-changing tech landscape. Our approach focuses on offering exceptional support, proactive insights, and tools to keep you ahead of the curve.

WHAT DOES IT INSIGHTS OFFER?

As a managed IT service provider, our outsourced IT team gives businesses all the benefits of on-site IT staff with a more economical price tag. At the time of writing, we are over ten employees, all of which will be working to help your organization in some way – all for less than what you would pay for a single dedicated IT staff member.

IT Insights is more than an IT support company. IT Insights is an IT solutions company.

We offer end-to-end technology solutions and IT service management – from network and system security to hardware and software support and beyond. We make recommendations that impact your organization’s long-term growth, with your goals as the primary driver.

WHAT IS THE REAL VALUE OF MANAGED IT SERVICES?

What drives your company’s growth?

The demand growth for reliable IT support and consulting across market segments drives the value of managed IT services. There are many options for business IT support, but there’s no perfect solution. Technology is ever-evolving, so it would be presumptuous to hail IT Insights as the absolute answer. That said, customer feedback says we’re headed in the right direction.

IT Insights’ innovative approach allows us to offer a different service model than other IT MSPs. What’s different? We deliver refined solutions, not one-size-fits-all problem-solving.

Our team focuses on reducing overhead costs and being as agile as possible. We don’t try to shoehorn you into an established structure. Instead, IT Insight’s team builds systems customized to your needs using reliable, proven tools. When working with IT Insights, our customers get full-time support with no hidden fees and full ownership of all systems, hardware, and software. Full transparency and no unnecessary fluff.

WHY ROCHESTER?

Rochester is home to a variety of industries with a progress-driven mindset. A blend of historical enterprises and new businesses within the local economy has evolved from a manufacturing focus to expansion in the healthcare and education spaces. For those reasons and more, Rochester offers considerable opportunity. The Rochester community also offers some unique advantages. From a human capital perspective, the area has a robust population of well-trained IT talent supported by the high education standards of local universities.

Plus, the Rochester business community offers robust resources that help small, local businesses thrive. For example, the Greater Rochester Enterprise (GRE) Economic Gardening Program opened new doors for us. It helped us connect with local business leaders, learn about new prospects, and find significant opportunities to support IT Insights’ growth. Specifically, the GRE Economic Gardening Program and its team gave us tools and access that provided invaluable advice and direction. They helped us hone in on marketplace gaps and approaches that better match the needs of our target market.

DO YOU HAVE ANY “PRO TIPS”?

We may be biased, but working with an experienced managed services provider like IT Insights is a smart choice. All organizations need IT systems to operate, and no one can do it all. IT Insights fulfills the need for IT support for companies that lack the resources to maintain a full-time, in-house IT team.

The best way to stay on top of emerging threats and new technologies is to work with an IT pro. But, unfortunately, your friend or employee who knows a lot about coding, laptops, or websites probably isn’t qualified to tackle all IT challenges or needs. IT professionals make it their job to understand the constantly changing IT landscape. That said, anyone can leverage a few best practices to improve IT.

IT Pro Tips

Be proactive, not reactive.

Invest in quality tools and systems that fit your unique business needs. You’ll thank yourself later when you’re spared the time and headache for what could otherwise turn into costly damage control efforts.

Avoid the “hot new thing.”

Look for tried and true methods tested and proven to work.

Invest in cybersecurity.

It’s only becoming easier for cybercriminals to exploit vulnerabilities in your systems and use them to carry out malicious activities. You need technology in place before a breach to adequately protect and recover your digital devices, networks, and sensitive information from unauthorized access, theft, or damage.

Ensure your systems support the remote work landscape.

The pandemic revealed that many businesses lacked adequate IT systems to support remote work and hybrid models. There’s also a generally increasing need to invest in IT systems to protect organizations from ransomware and phishing attacks.

Find an expert.

You don’t ask your mechanic about your taxes, right? It’s the same with IT, except more specialized. So instead, find someone reliable, experienced, and knowledgeable with your best interest in mind.

Read the Insights blog.

IT Insights publishes its “Insights” blog each month with tips, recommendations, news, and more. In addition, you’ll find security advice, information on IT infrastructure, emerging trends, and some pretty cute (and furry) employees of the month.

Are you interested in learning more about IT Insights or working with the team?