Amy has been immersed in the IT world since 2005, where she has honed her skills in simplifying complex information for end users, continually expanding her knowledge base. In 2015, Amy took a brief detour from technology to explore a passion for baking. This unique blend of expertise means she can not only troubleshoot your PC issues but also whip up a batch of cookies to your liking. Whether it’s solving tech problems or satisfying a sweet tooth, Amy brings a diverse set of skills and dedication to everything she does.

We sat down with Amy and asked her a few questions we thought our clients and partners would like to know:

Q: How did you get to where you are today in your career?

A: I entered into the information technology field in 11th grade when I went to BOCES (Boards of Cooperative Educational Services). I received a technology scholarship which started my schooling, and when I graduated from Fredonia State I took a job as a Residential Network Coordinator. I’ve been in and out of IT since then.

Q: What do you prefer to work on?

A: I enjoy working with clients and assisting with their tech needs. I think I’d be a good Account Manager as I’m very detail-oriented and organized.

Q: What’s the most unusual or interesting tech problem you’ve ever had to solve?

A: I always enjoy when the solution ends up being a simple reboot. PC gremlins are real!

Q: What’s the most unexpected thing you’ve learned while working in IT?

A: That technology is ever-changing. It doesn’t matter how much you know about something – it’s bound to change and you will need to learn it over and over again.

Q: How do you stay updated with the ever-evolving technology landscape?

A: I Google as I go… a lot.

Q: What is your favorite tech tool or trend you’d recommend to everyone?

A: MX Toolbox

Q: What’s your go-to tech gadget or app that you can’t live without?

A: I’m basic. My phone, for texting and communicating, is essential.

Q: What’s your approach when advising clients on technological solutions?

A: Keep it simple.

Q: What advice would you give to someone getting started in your field?

A: Keep an open mind and always accept the knowledge.

Q: If you weren’t working in IT, what alternative career path would you have pursued?

A: Baking

Q: What do you do in your free time?

A: I enjoy being outside, day trips and exploring, festivals, craft shows, workshops and creating new things, and fast cars/car shows.